- I just placed an order. Do I have to pay my invoice before I can start using my website?
No, we process orders at the time they are placed. Your services are immediately available once your order went through. You will receive a bill afterwards and we ask you that you make your payments then.
- Do I get an invoice per mail?
We use a digital signature for invoices that are sent per email. Thus these documents are accepted invoices. However, if you wish we will send you an invoice per mail. Please note that a service charge of EUR 1.20 occurs for paper invoices.
- Do I have to use the payment form you send?
No, you do not have to use our payment form. If you do not want to receive an invoice per mail you can deactivate this feature in your ControlPanel.
- How do I pay? What kind of payment forms do you have?
Customers from Austria can pay debit or credit (Mastercard or Visa). You can choose your preferred method of payment in your ControlPanel. International customers (except Germany) can only pay with credit card (Mastercard or Visa).
- What are the payment periods?
You can pay quarterly, semi-anually, or anually. You can change your payment periods in your ControlPanel.
- My business has to have an UID-nummer on receipts. How is it possible to get this?
Receipts made out to austrian companies do not usually include an UID-nummer. If you need this information please add it to your billing contact information in the 2nd line for company information.
- I can find my current invoice. Could you send it to me again?
All your invoices are also in your ControlPanel. Simply go to "Billing" and "Invoices" to view and download your invoices per PDF. While your account is active you'll be able to find all your invoices here. However, upon request, we can also send you your invoices again per email.
- Can I add an additional billing address?
Simply go to "Billing" in your ControlPanel to add any billing information. If you leave this information blank we'll use your account information for invoices. Please use only one billing address for the entire account.
- Why do I constantly receive reminders??
An invoice is due once it is generated. We have an automated system to remind you of your invoices are not pay.
10 days after your invoice has been generated will send you your first reminder without any fees.
20 days after your billing date we will send you a final reminder per email and mail.
Additionally we charge a EUR 5.00 service fee.
30 days after your billing date we will send you an other message per email, warning you that we will block your account.
35 days after your billing date we will send a final notice and 12 hrs after that we will disable your account.
We charge another fee to reactivate your account! Please contact our Support before your account will be blocked!